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No sim

Shez26
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My sons iPhone has just shown “ No Sim”? He’s under our home wifi but I don’t understand why it’s saying no sim? We have took the sim out and put back in again, turned the phone on & off and nothing. We are all on O2 and our signal is ok but I don’t know why his phone has done this just now. Any help would be appreciated
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MI5
Level 94: Supreme
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@Shez26 

Sounds like the sim has failed.

Can you try his sim in one of your other phones?

If it still shows no signal you'll need a new sim from any O2 store or by calling customer service.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Shez26
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Just Done that, his sim works in my phone. But not in his phone?
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MI5
Level 94: Supreme
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@Shez26 

Then his phone is faulty.

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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