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Anonymous · ‎21-07-2016

Even though it says no sim on the screen there is one in there. It's awaiting activation. Is this normal? Thanks.

MI5 · ‎21-07-2016

No, "no sim" usually means the phone can't see a sim at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-07-2016

@MI5 wrote:
No, "no sim" usually means the phone can't see a sim at all.

So would @Anonymous need to try a new sim @MI5?

Veritas Numquam Perit

MI5 · ‎21-07-2016

It may not be fitted correctly, or faulty or it could be there specific phone does display "no sim", but that is unusual.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-07-2016

@MI5 wrote:
It may not be fitted correctly, or faulty or it could be there specific phone does display "no sim", but that is unusual.

Lots of things for the op to try then. Thanks for that...:smileywink:

Veritas Numquam Perit

Anonymous · ‎21-07-2016

Have they tried rebooting the phone

jonsie · ‎22-07-2016

How do you mean it's waiting activation? Is this a new sim or a replacement? New contract or has the phone just started displaying this?

As said, make sure the sim is inserted correctly and take a trip to your o2 shop if you can't sort it.

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Martin-O2 · ‎28-07-2016

@Anonymous can you give us an update on your issue? Is the sim now recognised and active in your phone?

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No sim on screen whilst awaiting activation.

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