No signal?

L0uiseh · ‎12-02-2023

I recently swapped from vodafone to o2 and was having some trouble with my new phone recognising my number that I brought over from vodafone. I spoke to o2 who have sent me a replacement sim to hopefully fix that issue (great). But now the SIM that is currently in my phone has NO SIGNAL and my new sim isn’t meant to arrive for 2-3 days. Have i got No Service because they’ve sent me a new sim? Why has it swapped over before i’ve even received it? I’ve had a really bad experience with o2 so far

Enlli · ‎12-02-2023

You are yet another victim of O2's new system of disconnecting original SIM cards when a new one is ordered.

Why? We are all asking

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Cleoriff · ‎12-02-2023

Yes we are @Enlli.

Maybe time to ask @Martin-O2 @RafaC or @Breanna why O2 have started this stupid practice?

Not good business to leave their customers without service whilst awaiting a replacement sim!

Veritas Numquam Perit

pgn · ‎12-02-2023

@Cleoriff wrote:
Yes we are @Enlli.
Maybe time to ask @Martin-O2 @RafaC or @Breanna why O2 have started this stupid practice?
Not good business to leave their customers without service whilst awaiting a replacement sim!

As @Enlli says: "You are yet another victim of O2's new system of disconnecting original SIM cards when a new one is ordered."

Is this related to the move to System 360 at the back-end, @ColinO2?

If it is, the logic is dreadfully flawed and should be revised so the request to O2 from the Consumer/Customer for a new SIM does not automatically lock-out the existing SIM *UNLESS* the reason for the new SIM request is loss or theft of the original SIM or phone, thereby triggering a full Bothway bar Guide: O2 BARs.

Links to O2 Social Media Team here