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No signal

dot71
Level 1: Joiner
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Hi I haven't had a descent signal for weeks cause a mast nearby seems to be out . I can't make phone calls/texts or receive any but I'm still paying my bill what to do
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MI5
Level 94: Supreme
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All you can do is wait for it to be fixed and then call customer service and they should give you a goodwill discount on your bill.
If you are able to, you could try to use the app, O2 Ask which will allow calls over your WiFi if you have the right kind of account.

https://www.o2.co.uk/help/apps/o2-ask

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143448 Posts
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Registered:

All you can do is wait for it to be fixed and then call customer service and they should give you a goodwill discount on your bill.
If you are able to, you could try to use the app, O2 Ask which will allow calls over your WiFi if you have the right kind of account.

https://www.o2.co.uk/help/apps/o2-ask

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Hi @dot71 if a mast is faulty then report it to O2. They will not give you a timescale for how long it will take to be mended but they may give you a goodwill gesture for loss of service if you ask. 

 

https://www.o2.co.uk/contactus

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Cleoriff
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@dot71You could also download the My Network app and report it via this route. Theory is, the more people who report and complain, helps to expedite a fix. https://www.o2.co.uk/apps/my-network

However, there can be many reasons why fixing a mast takes so long. Getting access to the land is a long process and the usual reason.

I hope it's fixed soon and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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Thanks @MI5, @Anonymous and @Cleoriff for the useful info you shared slight_smile

 

Please do share any updates with us, @dot71!

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