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Check if there are any network issues at your post code.
Have you tried cleaning the sim and rebootin the phone or is there more than the one phone having issues?
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Have a look at the community help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140... if you find it due to a network fault that hasn't been reported, you can do so through the MyNetwork app.
https://www.o2.co.uk/apps/my-network
https://www.o2.co.uk/apps/my-network
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Hello @Anonymous,
All fixed? Please let us know, we are here to help 
