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Anonymous
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Accepted Solution

No signal

Hello I've been conversing with messenger re my problem. Since February I have no signal indoors & in a lot of areas outside. I've complained over a period of time, got new phone, changed sim still no service
Can you please reimburse me
I'm paying for No service, & find a solution please
Dianne Cook
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Anonymous
Posts: 0

Re: No signal

I have explained this problem so many times can you please look at my account to read information
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Posts: 103,979
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: No signal

@Anonymous

This is not CS.

Please contact O2 directly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: No signal

What happens now am I being abandoned in this community?
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Posts: 103,979
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: No signal

Not at all, but we can't help you with your request.
We are all customers here like yourself.
Our Manager @Toby may be able to assist but only in so far as making contact with CS for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,731
Topics: 745
Registered: ‎14-01-2013

Re: No signal

Hi @Anonymous No of course you arent being abandoned in the community. Thing is if you are looking to be reimbursed for lack of signal then it is CS you need to contact as we have no access to your account..

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Posts: 89,731
Topics: 745
Registered: ‎14-01-2013

Re: No signal

[ Edited ]

You could also look at this self help guide to see if there is anything else you can check out yourself.....

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

You could also try TuGo http://www.o2.co.uk/apps/tu-go

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Anonymous
Posts: 0

Re: No signal

Thanks for advice I've tried all of those suggestions don't know why messenger sent me to this community- I just want a response & a signal!! I've gone back to messenger so will see what happens otherwise will have to look at cancelling
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Posts: 103,979
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: No signal

Cancellation help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,553
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: No signal

Have you moved since taking out the contract? Is this a problem that's been apparent since you took out the contract or a recent development?

If you get nowhere with customer service then you need to escalate the issue by making a complaint.

http://www.o2.co.uk/how-to-complain