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No signal

Anonymous
Not applicable
Hello I've been conversing with messenger re my problem. Since February I have no signal indoors & in a lot of areas outside. I've complained over a period of time, got new phone, changed sim still no service
Can you please reimburse me
I'm paying for No service, & find a solution please
Dianne Cook
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MI5
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@Anonymous

This is not CS.

Please contact O2 directly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
Not applicable
I have explained this problem so many times can you please look at my account to read information
Message 2 of 10
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MI5
Level 94: Supreme
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Registered:

@Anonymous

This is not CS.

Please contact O2 directly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
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Anonymous
Not applicable
What happens now am I being abandoned in this community?
Message 4 of 10
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MI5
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Not at all, but we can't help you with your request.
We are all customers here like yourself.
Our Manager @Toby may be able to assist but only in so far as making contact with CS for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 10
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Cleoriff
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Hi @Anonymous No of course you arent being abandoned in the community. Thing is if you are looking to be reimbursed for lack of signal then it is CS you need to contact as we have no access to your account..

Veritas Numquam Perit

Girl in a jacket
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Cleoriff
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You could also look at this self help guide to see if there is anything else you can check out yourself.....

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...

You could also try TuGo http://www.o2.co.uk/apps/tu-go

Veritas Numquam Perit

Girl in a jacket
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Anonymous
Not applicable
Thanks for advice I've tried all of those suggestions don't know why messenger sent me to this community- I just want a response & a signal!! I've gone back to messenger so will see what happens otherwise will have to look at cancelling
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MI5
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Cancellation help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Have you moved since taking out the contract? Is this a problem that's been apparent since you took out the contract or a recent development?

If you get nowhere with customer service then you need to escalate the issue by making a complaint.

http://www.o2.co.uk/how-to-complain

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