on 15-09-2021 11:08
I've visited the coverage checker page and it says a mast is down. This has been down for the past 3 days to my knowledge. I am unable to call anyone! I cannot get through to an actual person to get more information AND I am paying for now having any signal. O2 you are not giving your customers very good service. I think it might be time to look elsewhere!!
on 15-09-2021 12:34
No network guarantees 100% coverage.
It's in the T&C's you agreed to.
They will, however, repair the mast as soon as is possible and once fixed, you can ask customer service for a goodwill gesture to cover the time without signal.
Calling now won't help you as they will never give timescales for repairs.
on 18-09-2021 09:52
on 18-09-2021 09:52
Thanks for your reply. My point is, no coverage for 2 weeks with no guarantee when the mast will be fixed. I just wanted to speak to someone at O2. I gave up trying due to the automated telephone system. Very poor customer service. The number is an emergency contact so I hope nothing happens whilst the made is being fixed!!