No signal coverage

[Bijou1]

I've visited the coverage checker page and it says a mast is down.  This has been down for the past 3 days to my knowledge.  I am unable to call anyone!  I cannot get through to an actual person to get more information AND I am paying for now having any signal.  O2 you are not giving your customers very good service.  I think it might be time to look elsewhere!!

[MI5]

@Bijou1 

No network guarantees 100% coverage.

It's in the T&C's you agreed to.

They will, however, repair the mast as soon as is possible and once fixed, you can ask customer service for a goodwill gesture to cover the time without signal.

Calling now won't help you as they will never give timescales for repairs.

[Bijou1]

Thanks for your reply. My point is, no coverage for 2 weeks with no guarantee when the mast will be fixed. I just wanted to speak to someone at O2. I gave up trying due to the automated telephone system. Very poor customer service. The number is an emergency contact so I hope nothing happens whilst the made is being fixed!!