No signal again

[Cwils]

Paying monthly for a service I can’t use no signal and being told by an 02 service advisor to ensure Wi-Fi calling is on. I should not have to put Wi-Fi calling on to accept/make calls. The contract is not being adhered to by yourselves and I would like to discuss this further. 

[MI5]

@Cwils 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Hate to say it, but everyone should have WiFi Calling and Voice over LTE enabled these days.

5 Phones in this house on 3 different networks all with it enabled.

It isn't networks trying to get out of anything but technology offering users a better coverage experience.

I was in hospital last year. Big steel and concrete building and no signal on any network But the hospital had wifi and I was able to speak to my wife when I had come round from the opp as visiting was still restricted 

[Cwils]

Thank you 👍🏼

[Cwils]

My daughter and husband have no issues with their network whatsoever so I do feel this is network related. I have switched phone in and off and it works for a while then nothing again. I have checked signal checker and it says the usual speel ( we are trying to fix it there is an issue..blah blah) how many times though. I should not have to use Wi-Fi calls as you can’t always rely on this what if Wi-Fi issues then I am totally stuck. Dissatisfied is an understatement May discuss with ombudsman re this as paying a lot each month for what!

[MI5 · Accepted solution]

@Cwils 

You'll need to follow the complaints process with O2 first https://www.o2.co.uk/how-to-complain 

If you complain through the Resolver link it will get the best response as it's externally monitored.

[Cwils]

Thank you already done 👍🏼