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No service

Danielle7
Level 1: Joiner
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Paid my phone bill off,took out a new contract and a new phone with the same number. Got given a new sim,put it in and it's been saying no service for over 24 hours now! Ive tried everything. Help!!

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madasaf1sh
Level 78: King of Kings
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@Danielle7 

 

If you didn't do the sim swap as per the instructions on the sim wallet, then you can just use your old sim in the new phone. 


If you need 5G etc then you will need to do a sim swap as per the details in the sim wallet.

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12178 Posts
  • 70 Topics
  • 3246 Solutions
Registered:

@Danielle7 

 

If you didn't do the sim swap as per the instructions on the sim wallet, then you can just use your old sim in the new phone. 


If you need 5G etc then you will need to do a sim swap as per the details in the sim wallet.

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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Registered:

@Danielle7 

How to sim swap here Guide: Sim Swap: a mini guide 2017 update 

You start the process from your old sim.

Alternatively, just use your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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