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No service

Danielle7
Level 1: Joiner
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Paid my phone bill off,took out a new contract and a new phone with the same number. Got given a new sim,put it in and it's been saying no service for over 24 hours now! Ive tried everything. Help!!

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madasaf1sh
Level 56: Guvnor
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@Danielle7 

 

If you didn't do the sim swap as per the instructions on the sim wallet, then you can just use your old sim in the new phone. 


If you need 5G etc then you will need to do a sim swap as per the details in the sim wallet.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3818 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Danielle7 

 

If you didn't do the sim swap as per the instructions on the sim wallet, then you can just use your old sim in the new phone. 


If you need 5G etc then you will need to do a sim swap as per the details in the sim wallet.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Danielle7 

How to sim swap here Guide: Sim Swap: a mini guide 2017 update 

You start the process from your old sim.

Alternatively, just use your old sim in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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