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No service

Kerry2353
Level 1: Joiner
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on ‎20-10-2020 09:14

on ‎20-10-2020 09:14

I updated sim via telephone call I received yesterday from o2 and now I have had no service for over 12 hours. I have tried all the usual things. Ie turning off and on. I can’t ring 02 because of this and I need to sort out ASAP. Need my phone for work
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MI5
Level 94: Supreme
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on ‎20-10-2020 09:18

on ‎20-10-2020 09:18

@Kerry2353 

Are you sure it was O2 who called you?

Sounds like it may have been a third party pretending to be O2. If you upgraded through them, they will have switched your tariff to a new sim which is probably in the post to you, so your phone won't work until the new sim arrives.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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