on 08-01-2019 15:20
on 08-01-2019 15:27
@TaylorPT If your old sim is the same size as the new one you can just use that. If it's a different size you can do a sim swap: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675 You can also go into an O2 store if you have one nearby and they will do the swap for you for free. The process is usually very quick.
on 08-01-2019 15:30
08-01-2019 15:34 - edited 08-01-2019 15:35
on 08-01-2019 16:28
@TaylorPT you account will be blocked due to losing your old phone and SIM. Customer service will need to remove the restriction before the new SIM will work.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)