No service

[Anonymous]

Paid monthly but mobile showing no service. What do I need to do?

[Anonymous · Accepted solution]

I assume your bills are paid up to date.

Try these steps in this help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Credits to @adamtemp64

And check your service status.

http://status.o2.co.uk

Edit :If all seems ok with the checks then ring O2 Customer Services on 202 from a working o2 powered phone or From a landline 0844 809 0202 5p / min to have your account checked.

[Anonymous]

Has this just suddenly happened?

[Anonymous]

I am having the same problem & o2 sent me as new sim but I am still getting the same message.

[MI5]

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@Anonymous wrote:

I am having the same problem & o2 sent me as new sim but I am still getting the same message.

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You need to follow the advice given above to determine where the problem lies.

[Anonymous]

What are you being told when you type in your postcode in the service status ?

[Anonymous]

The new sim may need to be activated

[Bambino]

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@Anonymous wrote:

I am having the same problem & o2 sent me as new sim but I am still getting the same message.

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If O2 have sent you a new sim it's likely that you need to swap your number onto it: http://swapmysim.o2.co.uk/

[Anonymous]

Having swapped your sim if that didn't help then a call to customer service is in order. 202 from a contract phone or 4445 from a payg (25p).

Have you checked the status checker?

[Anonymous]

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@Anonymous wrote:
Having swapped your sim if that didn't help then a call to customer service is in order. 202 from a contract phone or 4445 from a payg (25p).

Have you checked the status checker?

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Just to point out that some Payg Contracts now have calls to 4445 as free.

I believe the OP is on a Monthly Contract as from their first post wording....

"Paid monthly but mobile showing no service. What do I need to do?"