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Sb2
Level 1: Joiner
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I did software update and now have no calls messages and no internet. Only get WiFi at home . Spent all week trying to contact o2 . Started numerous complaints and absolutely nothing in response .
Message 1 of 6
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Sb2
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Strangely I am due an update .
Message 2 of 6
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MI5
Level 94: Supreme
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@Sb2 

It's nothing to do with being due an update. 
Numbers to call O2 here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 6
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jonsie
Level 94: Supreme
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Try cleaning the sim card

Failing that you may have to do a factory reset if the update has files conflicting with the previous software version

Message 4 of 6
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Sb2
Level 1: Joiner
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Tried everything on web full reset etc . Always been a rubbish phone.
Message 5 of 6
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MI5
Level 94: Supreme
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Registered:

@Sb2 

Sounds like it may be a good time to upgrade then after all?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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