No service

[KJones]

I had my phone stolen and had it blocked etc etc.
O2 sent me a new sim and it has no service. I called a couple of days ago which rtook over an hour to get through and was told they had sorted it, the sim will be working within 24 hours. 2 days later still no service.

[MI5]

@KJones 

There are 2 bars that need lifting.

1 - sim

2 - account.

You need to ask customer service to remove both.

[jonsie]

You need to call them again. The bar hasn't been removed it would seem. It's the account that is barred.