Solved: No service where I live

Bremar121 · ‎15-03-2018

I have no service where I live, it has been like this all week, with no sign of it getting fixed. I pay for 3 phones in my household none of us have any service. Surely I am entitled to compensation

MI5 · ‎15-03-2018

You can check and track the issues here http://status.o2.co.uk/ but for a credit on your bill you need to wait until the fault is fixed and ask for a goodwill gesture.
O2 aren't obliged to give you a credit as faults are covered in the T&C's but they usually do if you ask nicely

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-03-2018

You can check and track the issues here http://status.o2.co.uk/ but for a credit on your bill you need to wait until the fault is fixed and ask for a goodwill gesture.
O2 aren't obliged to give you a credit as faults are covered in the T&C's but they usually do if you ask nicely

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-03-2018

Hi @Bremar121 Sorry to hear that you've had trouble with service in your area. Have things improved since you last posted?

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