No service on new sim?

[Razzadazza1]

Chose to keep my old number from virgin mobile and now I received my new phone and o2 sim it says no service on my o2 phone but I still have virgin service? Any help how to switch it’s really annoying as I can’t even log into o2 as it doesn’t find an account..

[Cleoriff]

@Razzadazza1 

All info here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

Edited for correct info.

[jonsie]

You should have received a text advising of the port date

Best option is to call them

But ports aren't done at weekend so it's possible it will happen tomorrow

Numbers here

Guide: Coronavirus Community Help and Support 

[Razzadazza1]

A text from who though

[MI5]

O2

[Razzadazza1]

I’ve gotten nothing from o2

[MI5]

Submit the form again then @Razzadazza1 

[Razzadazza1]

The one he linked above? Says it’s down 🙄 I’ll just ring them tomorrow but thanks everyone

[MI5]

Probably the best idea.......
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.