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No service after tariff upgrade

Treboruk92
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Been without service for 5 days now.

O2 seem absolutely clueless when I call them.
I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...

They seem to think it’s the Sim but it was working fine for a short while after the upgrade. They’ve sent me a new sim, done a swap, and yet still no service...

I am at wits end as I use my phone for work and it’s making my life near impossible. Any help would be appreciated!
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jonsie
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O2Lisa
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Thanks for the tag @jonsie, of course I can smiling

I can see you replied on the previous thread @Treboruk92 I've already sent you a private message so we can discuss the fault further smiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Russell1972
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Hi

 

I've just seen this, I have exactly the same issue. Change my tariff yesterday, contacted o2 support to add iData this morning, now i have no-service on my phone. Have restarted the phone several times.

 

When calling my number, I get an "incorrect number" message , as opposed to it going to Voicemail or getting a "we cannot connect you message".

 

Have contacted O2 chat, but they are sending me a new SIM, but reading this, I don't think that's likely to be the problem.

 

Any help would be appreciated, 

 

regards,

 

Russell

Message 4 of 20
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jonsie
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O2Waqas
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Yes certainly @jonsie Thank you for the tag 

 

@Russell1972 Apologies for the inconvenience caused with the loss of service, I will send you a private message so we can look in to this further for you 

 

Thanks

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Message 6 of 20
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jonsie
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Russell1972
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Thank you @O2Waqas for sorting the problem so quickly. Service is resumed.

 

Russell

 

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O2Waqas
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No problem, you're welcome @Russell1972 

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Message 9 of 20
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jonsie
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