No service after tariff upgrade

[Treboruk92]

Been without service for 5 days now.

O2 seem absolutely clueless when I call them.
I’ve tried everything. Putting my sim in a different phone, driving to an area which isn’t doing mast maintenance, restarting my phone, etc...

They seem to think it’s the Sim but it was working fine for a short while after the upgrade. They’ve sent me a new sim, done a swap, and yet still no service...

I am at wits end as I use my phone for work and it’s making my life near impossible. Any help would be appreciated!

[jonsie]

Can you pick this up also @O2Lisa ?

[O2Lisa]

Thanks for the tag @jonsie, of course I can 

I can see you replied on the previous thread @Treboruk92 I've already sent you a private message so we can discuss the fault further 

[Russell1972]

Hi

I've just seen this, I have exactly the same issue. Change my tariff yesterday, contacted o2 support to add iData this morning, now i have no-service on my phone. Have restarted the phone several times.

When calling my number, I get an "incorrect number" message , as opposed to it going to Voicemail or getting a "we cannot connect you message".

Have contacted O2 chat, but they are sending me a new SIM, but reading this, I don't think that's likely to be the problem.

Any help would be appreciated, 

regards,

Russell

[jonsie]

@O2Waqascan you pick this up please

[O2Waqas]

Yes certainly @jonsie Thank you for the tag 

@Russell1972 Apologies for the inconvenience caused with the loss of service, I will send you a private message so we can look in to this further for you 

Thanks

[jonsie]

Thank you @O2Waqas 

[Russell1972]

Thank you @O2Waqas for sorting the problem so quickly. Service is resumed.

Russell

[O2Waqas]

No problem, you're welcome @Russell1972 

[jonsie]

Well done @O2Waqas