No service after port - dreadful customer service

[DST]

Hi any ideas what I can do.  Os ported my number to my esim.  It shows as ported and I have had service for 2 days.  Coustimer service just fob me with ridiculous promise after going through the same checks I have done a hundred times.  Can take hours to get hold of someone.  Any suggestions.

[Cleoriff]

@DST 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Or I can tag one of our account advisors @O2KyleW to see if he can help.

Guide: Migration & porting into O2  

[DST]

Hi I phoned the, a number of times and got the reply “we don’t know why it’s not working” perhaps in 3 or 4 or 5 days it might work with a new SIM card 😞

[Enlli]

If you have not had a PM from @O2KyleW 

I'll  ask @O2Sarah- to take a look Monday Morning

[O2Sarah-]

Thanks for the tag @Enlli 

@DST I will send you a private message so we can look into this.