No service, No 3G, No messages/calls all day.

[Anonymous]

I haven't been able to use my phone all day.

Every so often it keeps ''searching'' for network, i have had no 3G.

I haven't been able to send or recieve messages but i can recieve calls.

I check that signal area thingy & it said everything was fine, so i don't understand why.

But i haven't been able to use any network... 

Has anyone else been experiencing this?

Any idea when this will be sorted...

[Anonymous]

NB. Have also turned phone on off and taken battery out several times.

[MI5]

I'm pretty sure it's related to the network outage

[Anonymous]

Like most others on this thread I've been having sporadic issues all day and have tried turning the phone off and back on etc and while I accept that we should check the status page when I do a postcode check and it says all is fine and I have a full signal indicator but still can't use my phone and O2 haven't updated the issues detail in over 10 hours maybe people would be less frustrated if O2 were more proactively informing their customers.

[MI5]

There is a notice in red at the top of the status page ?

[Anonymous]

There is indeed a notice in red, but what purpose is the information box at the bottom supposed to serve and even that message in red is two hours old, being in a position where I rely on a mobile phone to provide out of hours support to a large customer base some idea of a resolution would be really quite helpful.

[jonsie]

Unfortunately the only information is on that page. I'm in the same situation although I don't provide support to anyone other than my family. In the meantime we can only keep rebooting the phone until O2 update us or fix the problem.

[MI5]

O2 never update on timescales unfortunately....

[Anonymous]

That's the real shame, the status checker is a great idea otherwise. I'll just ignore it until the morning now and switch my out of hours contact to my Vodafone contract

[Anonymous]

Good news.

Update 23:45hrs

The intermittent problems experienced by some of our customers today have now been resolved.

Routine upgrade work on our 2G and 3G networks led to unexpected congestion affecting around 1% of O2 customers. We apologise to those customers and thank them for their patience.

[Toby]

Hi guys,

Is your service back to normal now?

Please see some info below about last night from our status page:

On Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G networks. The problems were intermittent and resolved in a matter of hours.
We apologise to those customers affected and would like to thank them for their patience.
As we rollout our nationwide 4G network, we are upgrading our 2G and 3G service to reach 98% of the UK population both indoors and outdoors. Our customers can keep up to date with our progress by visiting our Network page on our website.