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No service, No 3G, No messages/calls all day.

Anonymous
Not applicable

I haven't been able to use my phone all day.

Every so often it keeps ''searching'' for network, i have had no 3G.

I haven't been able to send or recieve messages but i can recieve calls.

I check that signal area thingy & it said everything was fine, so i don't understand why.

 

But i haven't been able to use any network... 

Has anyone else been experiencing this?

 

Any idea when this will be sorted...

 

 

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jonsie
Level 94: Supreme
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What's happening where you are?

Some customers may be experiencing difficulties using their mobile phone at the moment. We’re working to fix the problem. We apologise for any inconvenience.

View solution in original post

Message 3 of 20
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MI5
Level 94: Supreme
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Its not fine. It says there is a nationwide network issue.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 20
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jonsie
Level 94: Supreme
  • 95653 Posts
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  • 7137 Solutions
Registered:

What's happening where you are?

Some customers may be experiencing difficulties using their mobile phone at the moment. We’re working to fix the problem. We apologise for any inconvenience.

Message 3 of 20
2,766 Views

Anonymous
Not applicable

Keep checking here : http://status.o2.co.uk/

 

Turning your phone off and on can help reset the service once the all clear has been given.

Message 4 of 20
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Anonymous
Not applicable

I did the whole checky thing for Brighton & it said coverage for everything was fine but i have nothing...

 

Message 5 of 20
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Anonymous
Not applicable

@Anonymous wrote:

I did the whole checky thing for Brighton & it said coverage for everything was fine but i have nothing...

 


Im sorry but s a case of turning your phone off and on and checking the service status.

 

Im sure o2 will give some form of confirmation when the service fully comes back online.

Message 6 of 20
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Anonymous
Not applicable

I have no service at all,my family are on 02 they have no probs,Ive missed an interview because of this,it always happens near the end of my contract,sick of 02 will gefo be going elsewhere.

Message 7 of 20
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

I did the whole checky thing for Brighton & it said coverage for everything was fine but i have nothing...

 


It's in big red letters at the top of the page....

 
What's happening where you are?

We are continuing to work on a fix for the remaining customers who are still experiencing difficulties using their mobile phone.We again apologise for the inconvenience.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 20
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Toby
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Hi guys,

I can understand that this is frustrating, but take bandofbrothers advice and keep checking the status checker. Also, check your internet settings are correct to check your 3G again.

http://status.o2.co.uk/

If I find any more info, I shall let you know
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Message 9 of 20
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Anonymous
Not applicable

I have been having this problem too! Not all day but since around 5pm. No service, can only connect to wifi, cant send/ receive texts or calls. I thought it might be because I rang O2 to transfer to pay & go but that sholdnt mean I lose signal altogether?

Message 10 of 20
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