No response from o2- what's the best time of day to try getting through?

[Anonymous]

I want to end my contract and get a PAC code, but it seems to be impossible to get through to o2. I spent half an hour on the online chat before being told the support team couldn't be contacted and I should phone. Then two twenty-three minute phone calls- the second got through at last but then cut out before I could get the code. Now the phone warns of 30-minute queuing, and back on the chat line the only message is "

We're really busy right now. Thanks for waiting." Then it gave me after 25 minutes "Chat not initialized." So I wonder if anyone has any views on when it's best to try to get through? Or are they just very very unhappy to deal with anyone wanting to leave? Thanks.

[jonsie · Accepted solution]

-Call at 830am or as early as you can. Call 202, option 2 then press zero immediately.

[MI5]

There have been a number of complaints this week about this.
They must be all on holiday!

[Cleoriff]

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@MI5 wrote:
There have been a number of complaints this week about this.
They must be all on holiday!

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True....but 8.30 am is still the best time to ring...Get them as they just arrive for work