No request for ID - credit Team

[geo]

Hi Everyone 

I've already got 2 lines on my account, and wanted to add another. i did so at the weekend online thinking all was well. 

i received the legal docs via email and confirmation of my order. but no more info about phone delivery. 

it's only by calling the fraud team today that i've been advised that my additional line was referred to the credit team. i know it's because i'm on the CIFAS register and need to provide extra ID. 

Does anyone have the details of the credit referral or amendment team please? 

thanks! 

[Cleoriff · Accepted solution]

Hi @geo 

All info for credit referrals here

CreditFileReferrals@o2.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[geo]

thanks so much!

[Marjo]

Hi @geo welcome to our community!

Looks like you got the next steps above from @Cleoriff so hopefully you'll get everything sorted soon. Let us know if you have any additional questions anytime and have a lovely weekend ahead.

[geo]

so i emailed the team last tuesday, and have been trying to make contact to no avail. Can i get through to them on the phone??? I really need this sorted asap. 

thanks! 

[MI5]

No sorry, it's email or fax only but they state 10 working days to get back to you anyway,