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on 01-06-2023 17:00
I ordered an IPhone 13 on the 25th of may and for a couple of days the status for my order was processing even though I paid for next day delivery, and then a couple of days later they cancelled the order without notifying me as I found out through checking my order status. I have not received an email from O2 since I ordered the phone a week ago and have not received the money back that I paid.
I don’t know if there is a phone number to contact them on as every time I try to get help it takes me either here or to the virtual assistant. Is there a solution to this? Will I receive my refund? Do I have to go to one of there branches?
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on 01-06-2023 17:24
Best to contact sales
you can call them on 0800 081 0255
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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on 01-06-2023 17:24
Check the payment status with your bank.
If it shows as pending it means O2 haven't claimed it and it will be returned to your cleared funds in around 5 to 7 days, in line with your banks policy.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-06-2023 17:24
Best to contact sales
you can call them on 0800 081 0255
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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