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No recieved the phone

Gheorghe
Level 1: Joiner
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I got new contract from o2 and no recieved the phone ...
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Cleoriff
Level 94: Supreme
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@Gheorghe 

You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If you are concerned you can ring customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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gmarkj
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When did you take out the contract and ask for delivery?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
  • 122353 Posts
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Registered:

@Gheorghe 

You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If you are concerned you can ring customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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Do you have an update on your situation @Gheorghe? Have you heard anything about your new phone? 

COVID-19 support - Help and support from O2 during the lockdown
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