No recieved the phone

Gheorghe · ‎28-11-2019

I got new contract from o2 and no recieved the phone ...

gmarkj · ‎26-03-2014

When did you take out the contract and ask for delivery?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎14-01-2013

You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you are concerned you can ring customer services Guide: How to find help & contact O2

Best of luck and welcome to the forum

*The Game Is On*

Martin-O2 · ‎18-02-2016

Do you have an update on your situation @Gheorghe? Have you heard anything about your new phone?

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→ Have a query about your account? See if the My O2 how-to guide will help

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