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Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎28-11-2019
Accepted Solution

No recieved the phone

I got new contract from o2 and no recieved the phone ...
Level 49: Rootin' Tootin' 
Posts: 6,891
Registered: ‎26-03-2014

Re: No recieved the phone

When did you take out the contract and ask for delivery?

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Link to our guide on how to contact them can be found here

Posts: 99,329
Topics: 765
Registered: ‎14-01-2013

Re: No recieved the phone


You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order 

If you are concerned you can ring customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

*The Game Is On*

Community Manager
Posts: 7,530
Registered: ‎18-02-2016

Re: No recieved the phone

Do you have an update on your situation @Gheorghe? Have you heard anything about your new phone? 

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