on 28-11-2019 12:18
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 28-11-2019 12:23
You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
If you are concerned you can ring customer services Guide: How to find help & contact O2
Best of luck and welcome to the forum
on 03-12-2019 17:57
Do you have an update on your situation @Gheorghe? Have you heard anything about your new phone?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?