Solved: Re: No recieved the phone

Gheorghe · ‎28-11-2019

I got new contract from o2 and no recieved the phone ...

Cleoriff · ‎28-11-2019

You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you are concerned you can ring customer services Guide: How to find help & contact O2

Best of luck and welcome to the forum

Veritas Numquam Perit

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gmarkj · ‎28-11-2019

When did you take out the contract and ask for delivery?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎28-11-2019

@Gheorghe

You will get a dispatch email when the phone is on it's way. You can then track it https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

If you are concerned you can ring customer services Guide: How to find help & contact O2

Best of luck and welcome to the forum

Veritas Numquam Perit

Martin-O2 · ‎03-12-2019

Do you have an update on your situation @Gheorghe? Have you heard anything about your new phone?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help

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