No products and services

[Anonymous]

Hi, recently I logged to my online account but there is only message seys 'Ydon't have anh products or services on th8s account'. It's monthly.

[Cleoriff Level 94: Supreme]

Hi @Anonymous 

Are you saying as a pay monthly customer your existing phone number is not showing under products and services?

If so please check again later on today, you may find the website/or app has updated itself.

If nothing is showing when you check again you need to contact customer services

http://www.o2.co.uk/contactus

[MI5 Level 94: Supreme]

Make sure you are using the correct details to log in with.
If you have made any recent changes, you may have a new login.

[jonsie Level 94: Supreme · Accepted solution]

Customer service will confirm your log in details especially if there has been a recent change such as upgrade or change from P&G. There was a similar problem on here recently where O2 had set up the account with different sign in details.