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No products and services

Hi, recently I logged to my online account but there is only message seys 'Ydon't have anh products or services on th8s account'. It's monthly.
Posts: 100,562
Topics: 767
Registered: ‎14-01-2013

Re: No products and services

Hi @Anonymous 

Are you saying as a pay monthly customer your existing phone number is not showing under products and services?

If so please check again later on today, you may find the website/or app has updated itself.

If nothing is showing when you check again you need to contact customer services


*The Game Is On*

Posts: 116,662
Topics: 574
Solutions: 16,177
Registered: ‎04-04-2012

Re: No products and services

Make sure you are using the correct details to log in with.
If you have made any recent changes, you may have a new login.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,482
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: No products and services

Customer service will confirm your log in details especially if there has been a recent change such as upgrade or change from P&G. There was a similar problem on here recently where O2 had set up the account with different sign in details.