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No one from o2 will deal with me

Jkp22
Level 1: Joiner
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How can I get access to my accc, apparently when I migrated from virgin I went to o2, I’ve just tried logging into my o2 app and couldn’t log on rang o2 said I’m with Ariel! That’s the o2 business!! Rang them they can’t deal with my acc because I don’t have a pin! Told me to visit o2 shop, rang o2 shop he said I can look at an o2 business acc but can’t change anything… I’m just stuck!!!!

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MI5
Level 94: Supreme
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@Jkp22 

No one was migrated from Virgin to Aerial automatically.

You must have accepted a call from Aerial and agreed to transfer.

Your PIN will be on the emails or paperwork you received or ask Aerial to resend the PIN to the registered email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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