No network

[Trevor2]

My original contract with O2 has come to an end.  I've bought a new contract via a third party on O2 (much cheaper per month than O2!!).  I've spoken with O2 about transferring my original number to the new phone.  They confirmed on sunday that this would take 24 hours to process.

As it stands, I now have a new phone with no network coverage.  Is this normal so late after requesting the change?

Should I have transferred the original SIM card into the new phone? 

Does anybody know what could possibly causing the complete lack of network coverage for the new phone?

[MI5]

@Trevor2 

They probably transferred your new contract to your old sim so check if that is working with your new contract.

[b4u2]

You can't port same number from o2 to o2

[MI5]

Yes you can.

[Cleoriff]

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@b4u2 wrote:
You can't port same number from o2 to o2

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Read this @b4u2 . https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[MI5]

and this Guide: Migration & porting into O2