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Level 1: Joiner
Posts: 1
Registered: ‎07-10-2019

No network

Day 3 of No Network....my Samsung Galaxy 10 not working at all however some O2 users in the area are working fine? The O2 online status says there is a mast not working in the area......how long is this likely to be out? Tried ringing Customer Service and just not getting through! Postcode HG3. Can anyone help?
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Posts: 108,272
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: No network

@AR1 

No one can tell you, not even O2. 

Many factors have an influence on repair times. 

Just register for updates on the status page you've been looking at.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,777
Registered: ‎31-03-2010

Re: No network

@AR1 You can call customer service for free from any phone on 0800 032 1402. If you have a land line, or can use someone's phone on another network, you can call that way.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: No network


@AR1 wrote:
Day 3 of No Network....my Samsung Galaxy 10 not working at all however some O2 users in the area are working fine? The O2 online status says there is a mast not working in the area......how long is this likely to be out? Tried ringing Customer Service and just not getting through! Postcode HG3. Can anyone help?

@AR1 

 

If you move around from your current location do you pick up signal?

 

Sounds like there aren't many masts round you if you've lost signal completely as uually your phone will log onto the next nearest available one but you'll notice the signal strength is weaker.