No network provider

[Damon8891]

been having problems with internet. 02 called me said they sending out a new sim card i said ok they explained how to swap it said it woukd be here in 3 to 5 days. 1 hour after can my sim stops.working saying no sim provider. Cant text call or internet. Only wifi internet.

[pgn · Accepted solution]

You need to call O2 on 202 again, seems they may have triggered your switchover to the new SIM earlier than planned, @Damon8891 - or you can reach out, as your phone has WiFi data connectivity, to O2 at one of the 3 Social Media channels shown just below this post.  Good luck!

[MI5]

@Damon8891 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

[jonsie]

Seems O2 systems switch off the old sim as soon as a new sim is ordered

Way to go O2....

[Enlli]

Sadly, as this is a community made up of customers like yourself, we have no access to O2 systems.

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.