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No mobile data

Annamac6241
Level 1: Joiner
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Hi. I recently used uswitch to change phones. But I switched from o2 to another o2 account. I wanted to keep my old number but it seems to be disconnected. So now my new and my old phone has no mobile data at all. Do I need to complete another step to activate my new phone and keep my old number? I submitted my PAC code when I completed order through mobiles direct so assumed all would be in place. I can’t get onto o2 account because my texts won’t be received. Thanks

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Cleoriff
Level 94: Supreme
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All info about keeping your number is in this guide @Annamac6241 

Guide: Migration & porting into O2  

If you need additional help then message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112555 Posts
  • 801 Topics
  • 6710 Solutions
Registered:

All info about keeping your number is in this guide @Annamac6241 

Guide: Migration & porting into O2  

If you need additional help then message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

 

Veritas Numquam Perit

Girl in a jacket
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