on 22-02-2021 03:42
22-02-2021 06:52 - edited 22-02-2021 06:53
22-02-2021 06:52 - edited 22-02-2021 06:53
Hi @Nathan90
Check your settings here https://community.o2.co.uk/t5/Apple/Connecting-iPhone-to-Data-Services/m-p/544210#U544210
Also you probably need the iData bolt on.
You'll need to call O2.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 22-02-2021 06:59
on 22-02-2021 06:59
Ask customer service to remove the bars on your account which are placed when a phone and SIM is reported stolen.