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No engaged tone when I call someone

BGee
Level 1: Joiner
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on ‎02-11-2023 11:34

on ‎02-11-2023 11:34

I am a new O2 customer from the Virgin transfer. The transfer went smoothly without me needing a new SIM card.

All seems to be OK apart from this one issue, when I call someone who line is engaged, I do not hear the engaged tone, the call is abandoned and I see the message 'call ended'. It is disconcerting because it could be that the person is engaged, or it could be that something is wrong with the line. How do I get the engaged tone?

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MI5
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on ‎02-11-2023 11:54

on ‎02-11-2023 11:54

@BGee 

Depends on how the person you are calling has set their phone up.

They may not have call waiting enabled.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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