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Level 1: Joiner
Posts: 3
Registered: ‎24-01-2019
Accepted Solution

No emails

Hi I got passed for monthly contract today over the phone to customer services, she said its all gone through and phone should come tomorrow, got read out all t&cs and set up for online account and delivery off my phone will be tomorrow, but I haven't received any emails from O2 Confirming this or my direct debit guarantee which she said would be emailed is this normal as its been passed over the phone and not online?? Thank you
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: No emails

@Zoey2 you'll get your dispatch email later today and a copy of your agreement posted out to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎24-01-2019

Re: No emails

Aww ok thank you 😊
Level 64: Magistrate
Posts: 12,668
Registered: ‎31-03-2010

Re: No emails

@Zoey2 If you don't receive a dispatch email today, it's highly likely that the phone you want is out of stock. O2's stock reporting isn't live, but O2 are happy to take customer's money and have them wait. We see posts from many people who have had that experience.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 3
Registered: ‎24-01-2019

Re: No emails

Heyy, I received a text before from DHL saying I'm phone will be delivered and it's no appearing on my o2 account but not had a email yet so that should come shortly, thank you
Posts: 88,579
Topics: 535
Solutions: 11,468
Registered: ‎04-04-2012

Re: No emails

The emails usually get sent out between 7 to 8pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)