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No data whilst roaming in the USA!!!

Technojock
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Travel Inclusive Zone Bolt On
No data!
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Cleoriff
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So best thing is to use a local sim. T Mobile or AT&T.....

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jonsie
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It's quite disgusting in this day and age that you can't use data in the USA if you are with O2.

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mikewmartin
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Can the O2 rep on here confirm (or deny) that O2’s Travel Inclusive is still capped at 500K bits/sec when roaming outside O2’s Europe Zone. For example when roaming in the USA. If so that means O2 customers get heavily restricted internet use. Text only websites will be OK, but websites with maps, images, photos (& there are lots of them needed for travellers) will be of limited use. Plus Youtube & videos will be unusable.

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Bambino
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@Chris_K can you please respond to @mikewmartin's query?

I DO NOT WORK FOR O2



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Chris_K
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@mikewmartin wrote:

Can the O2 rep on here confirm (or deny) that O2’s Travel Inclusive is still capped at 500K bits/sec when roaming outside O2’s Europe Zone. For example when roaming in the USA. If so that means O2 customers get heavily restricted internet use. Text only websites will be OK, but websites with maps, images, photos (& there are lots of them needed for travellers) will be of limited use. Plus Youtube & videos will be unusable.


I can confirm this is the case. I've included an exert below from our O2 Travel T&C's:


There’s no fixed data allowance with O2 Travel, so to manage traffic (including audio and video streaming) we limit the service to 500kbps.

 

With this speed limit, services like Netflix are unfortunately likely out of the question as they use a lot of data (and as per above, as we have no fixed data allowance, we manage traffic by limiting the speed). Services like Maps etc should still work fine, though a couple of notes on this:

  • From looking around, I've seen suggestions that Maps on average uses only around 2.19MB of data for every hour you're on the road - so a 500kbps limit is unlikely to impact your ability to use such service
  • You may also want to consider downloading locations you're visiting for offline use which would further reduce reliance on speeds

Hi. I'm from the Social Media Team.

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mikewmartin
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Thank you Chris_K.  A have a couple of comments.

 

1) This speed restriction is of great significance to any O2 traveller. As not only are all streaming services unusable, so are all online gaming services, and probably all internet videos (like Youtube), including Whatsapp videos, and even Whatsapp photos will be exceptionally slow (as a 2M Byte photo will take 40 secs to download at 500Kbits/sec i.e. 50KBytes/sec).

 

2) Thus, due to its importance, the speed restriction needs to be given much greater visibility, rather than stuck away in the small print of T&Cs.  I spend ages searching O2 help pages and never found the information. Can you try to get the information onto one of the help pages for Travel Inclusive, please.

 

3) Even then, the T&Cs text is ambiguous IMHO. “Capped” can either mean Top cap (namely the maximum speed you will be allowed), or a bottom cap (the lowest speed you can expect, but at times get a lot higher speed). I suspect it will be the former, but even your own UK based Customer Service people told me this afternoon it is bound to be the latter. Can you say definitely which it is?

 

4) Given the confusion that exists, can you try to get the word in the T&Cs ammended so the exact restriction is clear. Plus make sure the exact restriction is clear in updated Help pages.

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BradTRC
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