on 17-08-2018 20:20
on 17-08-2018 20:51
on 17-08-2018 20:51
on 17-08-2018 20:59
@Technojock You are welcome & welcome to the forum
on 17-08-2018 23:32
on 17-08-2018 23:32
Just imagine how many people are having problems with this who are looking for help from O2 customer service and haven't joined the community.
18-08-2018 15:55 - edited 18-08-2018 16:02
18-08-2018 15:55 - edited 18-08-2018 16:02
Its becoming more strange isn’t it with the include Bolton.
Can I just clarify. What network you are on in the states and does your phone say 3G or 4G
most of the US has now switched of 2G any way.
Do you know what SMS you got when u landed in USA as well.
Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.
Why is this happening o2 😳?
on 18-08-2018 18:45
on 18-08-2018 18:45
Hi @darrengf and thank you for your advice. I got the exact text message you posted below. Default network was AT&T 4G and sometimes T-Mobile 4G dipping to 3G when required. I tried to register with every network I could including all the 2G ones but no joy.
@darrengf wrote:Its becoming more strange isn’t it with the include Bolton.
Can I just clarify. What network you are on in the states and does your phone say 3G or 4G
most of the US has now switched of 2G any way.
Do you know what SMS you got when u landed in USA as well.
Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.
Why is this happening o2 😳?
on 20-08-2018 18:52
on 20-08-2018 18:57
on 20-08-2018 18:57
on 21-08-2018 15:35
on 21-08-2018 15:35
Hey everyone we've seen a few similar complaints so we've escalated the issue. I'll provide an update once I hear back.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 21-08-2018 20:33
on 21-08-2018 20:33
Many thanks @Martin-O2
on 23-08-2018 13:44
on 23-08-2018 13:44
Hey guys,
I've had a response about this one and it's currently being worked on. I'll update you all when I have more info. Please see below.
"Some customers may be experiencing issues using data with the O2 Travel Inclusive Zone Bolt On. Sorry about that – our teams are working to fix the issue. We’ll update you as soon as we have any more information."
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?