cancel
Showing results for 
Search instead for 
Did you mean: 

No data whilst roaming in the USA!!!

Technojock
Level 1: Joiner
  • 16 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Travel Inclusive Zone Bolt On
No data!
Message 1 of 102
3,851 Views
101 REPLIES 101

MI5
Level 94: Supreme
  • 120532 Posts
  • 605 Topics
  • 18062 Solutions
Registered:
Let us know what they say please.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 11 of 102
2,756 Views

Anonymous
Not applicable

@Technojock You are welcome & welcome to the forum 

Message 12 of 102
2,751 Views

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

Just imagine how many people are having problems with this who are looking for help from O2 customer service and haven't joined the community.

Message 13 of 102
2,736 Views

darrengf
Level 28: Ingenious
  • 2080 Posts
  • 60 Topics
  • 48 Solutions
Registered:

Its becoming more strange isn’t it with the include Bolton.

 

@Technojock

Can I just clarify.  What network you are on in the states and does your phone say 3G or 4G

most of the US has now switched of 2G any way.

Do you know what SMS you got when u landed in USA as well.

Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.

 

B29C34F9-CD23-4BFD-BC40-C7585E5CE6A7.jpeg

 

Why is this happening o2 😳?

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Message 14 of 102
2,722 Views

Technojock
  • 16 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi @darrengf and thank you for your advice.  I got the exact text message you posted below. Default network was AT&T 4G and sometimes T-Mobile 4G dipping to 3G when required.  I tried to register with every network I could including all the 2G ones but no joy. 


@darrengf wrote:

Its becoming more strange isn’t it with the include Bolton.

 

@Technojock

Can I just clarify.  What network you are on in the states and does your phone say 3G or 4G

most of the US has now switched of 2G any way.

Do you know what SMS you got when u landed in USA as well.

Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.

 

B29C34F9-CD23-4BFD-BC40-C7585E5CE6A7.jpeg

 

Why is this happening o2 😳?


 

Message 15 of 102
2,708 Views

Technojock
Level 1: Joiner
  • 16 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I spoke with customer service on Sunday following my return to UK. Not entirely sure the agent understood my issue but was passed to technical team for investigation. Suspect this will return a 'no fault found' outcome but have no way of securing this feedback. What I don't want to do is travel again to the USA in a couple of months and have the same issue.
Message 16 of 102
2,126 Views

MI5
Level 94: Supreme
  • 120532 Posts
  • 605 Topics
  • 18062 Solutions
Registered:
As O2 have been pretty quiet over this issue as reported by numerous customers, I wouldn't hold out much hope of any resolution currently.
@Martin-O2 @Marjo @EmilieT are there any updates at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 17 of 102
2,123 Views

Martin-O2
Community Manager
Community Manager
  • 7776 Posts
  • 730 Topics
  • 90 Solutions
Registered:

Hey everyone we've seen a few similar complaints so we've escalated the issue. I'll provide an update once I hear back. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 18 of 102
2,109 Views

Technojock
  • 16 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Many thanks @Martin-O2

Message 19 of 102
2,096 Views

Martin-O2
  • 7776 Posts
  • 730 Topics
  • 90 Solutions
Registered:

Hey guys, 

 

I've had a response about this one and it's currently being worked on. I'll update you all when I have more info. Please see below. 

 

"Some customers may be experiencing issues using data with the O2 Travel Inclusive Zone Bolt On. Sorry about that – our teams are working to fix the issue. We’ll update you as soon as we have any more information."

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 20 of 102
2,078 Views