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Posts: 100,671
Topics: 547
Solutions: 12,807
Registered: ‎04-04-2012

Re: No data whilst roaming in the USA!!!

Let us know what they say please.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: No data whilst roaming in the USA!!!

@Technojock You are welcome & welcome to the forum 

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Posts: 79,992
Topics: 572
Solutions: 3,824
Registered: ‎04-01-2009

Re: No data whilst roaming in the USA!!!

Just imagine how many people are having problems with this who are looking for help from O2 customer service and haven't joined the community.

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Posts: 2,080
Topics: 48
Kudos: 591
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Registered: ‎04-05-2008

Re: No data whilst roaming in the USA!!!

[ Edited ]

Its becoming more strange isn’t it with the include Bolton.

 

@Technojock

Can I just clarify.  What network you are on in the states and does your phone say 3G or 4G

most of the US has now switched of 2G any way.

Do you know what SMS you got when u landed in USA as well.

Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.

 

B29C34F9-CD23-4BFD-BC40-C7585E5CE6A7.jpeg

 

Why is this happening o2 😳?

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Level 1: Joiner
Posts: 16
Registered: ‎17-08-2018

Re: No data whilst roaming in the USA!!!

Hi @darrengf and thank you for your advice.  I got the exact text message you posted below. Default network was AT&T 4G and sometimes T-Mobile 4G dipping to 3G when required.  I tried to register with every network I could including all the 2G ones but no joy. 


@darrengf wrote:

Its becoming more strange isn’t it with the include Bolton.

 

@Technojock

Can I just clarify.  What network you are on in the states and does your phone say 3G or 4G

most of the US has now switched of 2G any way.

Do you know what SMS you got when u landed in USA as well.

Is been noted that the wrong SMS is also going out to people with o2 Travel Inclusive as well.

 

B29C34F9-CD23-4BFD-BC40-C7585E5CE6A7.jpeg

 

Why is this happening o2 😳?


 

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Level 1: Joiner
Posts: 16
Registered: ‎17-08-2018

Re: No data whilst roaming in the USA!!!

I spoke with customer service on Sunday following my return to UK. Not entirely sure the agent understood my issue but was passed to technical team for investigation. Suspect this will return a 'no fault found' outcome but have no way of securing this feedback. What I don't want to do is travel again to the USA in a couple of months and have the same issue.
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Posts: 100,671
Topics: 547
Solutions: 12,807
Registered: ‎04-04-2012

Re: No data whilst roaming in the USA!!!

As O2 have been pretty quiet over this issue as reported by numerous customers, I wouldn't hold out much hope of any resolution currently.
@Martin-O2 @Marjo @EmilieT are there any updates at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Community Manager
Posts: 6,886
Registered: ‎18-02-2016

Re: No data whilst roaming in the USA!!!

Hey everyone we've seen a few similar complaints so we've escalated the issue. I'll provide an update once I hear back. 

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Level 1: Joiner
Posts: 16
Registered: ‎17-08-2018

Re: No data whilst roaming in the USA!!!

Many thanks @Martin-O2

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Community Manager
Posts: 6,886
Registered: ‎18-02-2016

Re: No data whilst roaming in the USA!!!

Hey guys, 

 

I've had a response about this one and it's currently being worked on. I'll update you all when I have more info. Please see below. 

 

"Some customers may be experiencing issues using data with the O2 Travel Inclusive Zone Bolt On. Sorry about that – our teams are working to fix the issue. We’ll update you as soon as we have any more information."

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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