No data service or reception

Paula92 · ‎06-02-2020

Hi, got an upgrade today. Phone was working fine but now there is no data connection and it won't let me send, receive calls or texts. It's saying sim not provisioned

MI5 · ‎06-02-2020

@Paula92

If it's the same size, use your old sim.

If it's the wrong size, you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎12-02-2020

Hey @Paula92 are you still having data and service issues or is it all sorted now?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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