No data connection after being abroad

[Anonymous]

3 days ago, I returned from a holiday in Italy. When I was there I had data roaming switched off. I only used WiFi, and sent a couple texts.

Since I have been home, I've not been able to connect to data. I haven't changed any settings on ny phone, and its getting irritating now.

Any ideas as to why I suddenly can't connect and any possible solutions will be greatly appreciated! Thanks!

[jonsie]

Try texting ACTIVE to 2020 to reinstall the settings. Save and then reboot the phone. If you still have problems let us know and we can look at other possible causes. Are you monthly or P&G and what model phone do you have?

[Anonymous · Accepted solution]

Hi. I have an HTC sensation Z710e. It's on contract.

I have just text active, and got a message in reply saying they're having trouble getting my settings and to contact customer service.