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No data abroad

Ste5
Level 1: Joiner
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on ‎31-10-2021 11:43

on ‎31-10-2021 11:43

Hi I’m abroad in Spain and can’t seem to use internet on my fone

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Cleoriff
Level 94: Supreme
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‎31-10-2021 12:00 - edited ‎31-10-2021 12:05

‎31-10-2021 12:00 - edited ‎31-10-2021 12:05

Hi @Ste5 

Some things to try

Manually search for another network

Reboot the phone

If you have an iPhone change your data APN to "mobile.o2.co.uk"

If still not working then contact O2 to remove the roaming bar on your account

. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

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Martin-O2
Former Staff
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on ‎02-11-2021 10:51

on ‎02-11-2021 10:51

Hey @Ste5 did you manage to get your data up and running or do you still need some help?  

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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