No data abroad 2 holidays in a row

[Stesmith92]

Hi,

For the 2nd holiday in a row I’m unable to receive any data & get no service.

Please can someone help me? I’m sure I need my international bars removed, I have a feel this is the reason

[Cleoriff · Accepted solution]

Hi @Stesmith92

You need to contact customer services to remove the bar https://www.o2.co.uk/contactus

However try a manual search for another network and see if you get anywhere with that.

Edited to add....in future I would ring CS before you travel to make sure you are all set up correctly ..

[MI5]

What phone is it @Stesmith92

[Stesmith92]

Hi,

I’m unable to contact customer services as I can’t ring off my phone & I can’t speak to anyone on live chat as it says unavaible. What else can I do?

[Stesmith92]

@MI5 iPhone 7 the phone I have

[Stesmith92]

@Cleoriff@Tried to manual search getting nothing at all. Definitely think it’s to do with having a international bar on my account

[MI5]

Change your data apn to "mobile.o2.co.uk" and see if it connects then?

[Cleoriff]

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@Stesmith92 wrote:

@Cleoriff@Tried to manual search getting nothing at all. Definitely think it’s to do with having a international bar on my account

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Then call customer services between 8-8.30am in the morning... @Stesmith92

It's a free call if you are on contract

From abroad

+44 3448090202

Free†

[Stesmith92]

@Anonymous Tried that also from reading through the forums, unfortunately that hasn’t worked either

[MI5]

Keep trying live chat if you are unable to call then.
Might be worth you downloading a different browser to try and connect to them.