No courrier email, chat not working, and no tracking number

[Anonymous]

My o2 is not alowing me to use the chat feature (normally it will open up and then wait to connect to someone, tonight it won't allow me to open it and it just says "

Give us a moment

We're just checking to see if there's an available agent." 

I bought a new upgrade yesterday as I broke my previous phone by accident, in perfect timing to be eligible for a new one. The my o2 page says the order is complete, and that there is no tracking number. I have no phone to call CS. I need the chat. What can I do?

[MI5]

There are many, many customers on here complaining of just that.
If you're feeling brave, have a quick search.

[Anonymous]

It absolutely sucks that I'm at their mercy here as I can't really leave due to credit, and I have already paid them for a device that I was told I would get today. I am left without any form of device, plus I notice my billing date doesn't appear to be what the agent agreed in the chat either.

[MI5]

You really do need to try and call an agent as they are able to see much more of your account to be able to help.

[Marjo]

Hello @Anonymous how are you getting on today - did you end up receiving the device in the end or any information about your order?