No connection

[Stan171]

Is there anything that can be done to improve on a signal where the connection is non existent? It is impossible to set up my iPhone se at home.

i have wifi calling but that does not support texting.

[MI5 · Accepted solution]

All you can do is move to somewhere with a signal in order to receive your text.

[Anonymous]

@Stan171 Have you downloaded the new O2 Ask app? That supports sms over WiFi 

[MI5]

---

@Anonymous wrote:

@Stan171 Have you downloaded the new O2 Ask app? That supports sms over WiFi 

---

Will that be possible as the phone isn't set up yet?

I'm guessing the phone isn't activated if there's no mobile signal......?

[Anonymous]

---

@MI5 wrote:

---

@Anonymous wrote:

@Stan171 Have you downloaded the new O2 Ask app? That supports sms over WiFi 

---

Will that be possible as the phone isn't set up yet?

I'm guessing the phone isn't activated if there's no mobile signal......?

---

I was assuming that the op had signal to call or text out so possibly phone customer service from a landline to activate the sim

https://www.o2.co.uk/contactus

[Cleoriff]

@Stan171How long has the signal been non existent?

If this has been over a period of time, I would suggest (once you have managed to set up your phone) that you consider moving networks to one that gives you good coverage.

I certainly wouldnt be happy paying for a service I couldn't use fully.

[Bambino]

@Stan171 Did you check or test what the signal strength in your area was before you bought the phone?

[Marjo]

Hi @Stan171, just wanted to check how you're getting on with this since you last posted?