No connection on my Android phone (Moto G5) all day

[Anonymous]

Above.

Just got back from visiting the place in Woodhouse, Sheffield, contrary to what the coverage checker said when I checked last week, there was NO connection in the area.

And until just now I've had no connection all day.

Do I need to get someone from O2 to check my phone?

[madasaf1sh · Accepted solution]

I have just been to Woodhouse and Richmond and had no problem with Signal in those 2 areas..  And just spoken to my father who is in Woodhouse currently and on o2 and no problems...

Sounds like you will need to contact o2 Guide: How to find help & contact O2  and check your account also try rebooting the phone..

[pgn]

Or, @Anonymous - considering your phone may have antenna issues, check if still under warranty and refer to the manufacturer for diagnosis and possible repair.

[Anonymous]

@madasaf1sh Unfortunately I don't do Facebook et al so I'll have to either go to an O2 shop or call them.

[Anonymous]

@pgn It's an older phone so it's probably considerably out of warranty by now.

[madasaf1sh]

Your best bet if down that end of town is to go to Crystal Peaks, or you will just have to call them... 

[Anonymous]

@madasaf1sh I don't live up there (yet), however, I have a plan to pop to either Meadowhall or Town this week.

Preferably Town due to the lack of High Green bound Buses from Meadowhall Interchange.

[madasaf1sh]

Just pick up the phone then in that case, especially as you dont seem to get on with the staff in store, and they will probably just hand you a phone or tell you to call CS

[Anonymous]

@madasaf1sh The restarting my phone suggestion seems to have worked.