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Level 1: Joiner
Posts: 1
Registered: ‎01-02-2019
Accepted Solution

No confirmation email

I have bought a new handset from the O2 online shop and have not received a confirmation of perchase email as it states you will receive one can anyone help
Posts: 10,294
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Registered: ‎22-08-2016

Re: No confirmation email

Hi @Welshjonny


You should be aware that O2 don't have a live stock ordering system. So though the phone you purchased may have been shown as in stock, it could well be out of stock.


Your best bet is to ring Customer Service http://www.o2.co.uk/contactus, between 8-8:30am is the best time to ring to avoid a long time on hold, and check the current status of your order.


Good luck and welcome to the forum. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: No confirmation email

Good morning @Welshjonny, and welcome to the forum Wave I was wondering if you found out more about your order since you last posted? 


On a side note, which exciting new device did you go for?

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